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18. Tài liệu hướng dẫn đánh giá sự thỏa mãn của khách hàng

Posted by daviadmin on September 19, 2007

 

 

CUSTOMER SATISFACTION MEASUREMENT DOCS LIST

 

 

I. Tài liệu tiếng Việt:

  1. Hướng dẫn đo lường sự thoả mãn khách hàng – 22 trang
  2. Quản lý sự thoả mãn khách hàng – 137 trang

 

 

II. Tài lieu tiếng Anh

 

  1. CSM Models/14 pages
  2. CSM JD Power Asia Pacific Report – Case Study/4 pages
  3. A Handbook for Measuring Customer Satisfaction/14 pages
  4. A Winning Customer Service Strategy, 9 pages
  5. ALTERNATIVE DESIGNS AND METHODS FOR CSM, 9PAGES
  6. CS and Quality Evaluation System, 6 pages
  7. Annual Survey 2005 Report, 24 pages
  8. ASPA_Workshop_05-24-00 Customer Satisfaction Measurement, 14 ps
  9. ASPA_Workshop_05-24-00 Customer Satisfaction Measurement, 14s
  10. ConsumerSatisfaction Servey – Case Study, 12ps
  11. Customer Management Excellence, 226 ps
  12. Customer Relationship Management, 177 ps
  13. customer satisfaction research, 12 ps
  14. customer satisfaction. 61 ps
  15. Customer Satisfaction Made Easy, 35 ps
  16. Customer Satisfaction Measurement how not to do it how to do, 11ps
  17. CUSTOMER SATISFACTION MEASUREMENT ISSUES IN THE FEDERAL GOVERNMENT, 6 ps
  18. Customer Satisfaction Monitoring, 12 ps
  19. Customer Satisfaction Report, 12 ps
  20. Customer Satisfaction Report2, 20ps
  21. CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES, 4ps
  22. CS – Do youknow score, 19 ps
  23. customersatisfaction_report, 12 ps
  24. Customer Satisfaction Assessment, 23ps]
  25. CS across OU, 39ps
  26. DAS Customer Satisfaction Survey Report, 21 ps
  27. Development of indicators on consumer satisfaction and Pilot survey, 130ps
  28. Exhibit – Customer satisfaction measurement, 14ps
  29. Exhibit – Customer satisfaction measurement, 35 ps
  30. Guide for Measuring Customer Satisfaction, 7ps
  31. Guidelines for Conducting Customer Satisfaction Surveys, 20ps
  32. Guidelines for Conducting Customer Satisfaction Surveys, 15ps
  33. CRM may_2003, 7ps
  34. Measuring and Managing Customer Satisfaction, 6ps
  35. Measuring Customer Satisfaction, 28ps
  36. Measuring Customer Satisfaction3, 25ps
  37. Measuring Customer Satisfaction and Perceptions, 29ps
  38. Measuring customer satisfaction in the context, 37ps
  39. Measuring Customer Satisfaction In The Fast Food Industry, 14ps
  40. Measuring Customer Satisfaction in Today Highly Competitive, 112 ps
  41. Measuring Customre Satisfaction in the Tourism Industry, 9ps
  42. Measuring_Customer_Satisfaction, 23 ps
  43. Overview of Customer Satisfaction and Loyalty, 5ps
  44. Customer satisfaction measurement and ISO 9000, 5ps
  45. SATISFACTION ANALYSIS IN DIFFERENT CUSTOMER GROUPS, 18ps
  46. CSM 0506, 19ps
  47. Study Meeting on Customer Satisfaction in Competitive Markets, 26ps
  48. ThE EffECTIvENESS Of CuSTOMER SATISfACTION MEASuREMENTS, 15ps
  49. The Scope and Language ofCS Management, 37ps
  50. Xerox Corporation The Customer Satisfaction Program, 23ps

Đây là tài liệu miễn phí.

Để có tài liệu này, bạn phải là khách hàng của NQ center hoặc trao đổi tài liệu theo quy định trong phần trao đổi tài liệu (trên đầu trang web).

 

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